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2 replies

C
CarolynM
Level 12
June 1, 2019

Follow this link for resolutions depending on your operating system:

https://ttlc.intuit.com/questions/1899827

I
iatoluiq1
Level 2
January 20, 2020

I am installing turbotax 2019 on a 64 bit machine. I am getting the error code 5641.

I have done the following with no luck.

1. Uninstalled the program.

2. tried to delete the folders as follows C:\Program Files (x86)\Common Files\Intuit\Database Providers
C:\Program Files (x86)\Common Files\Intuit\Update Service v4

It will not delete these folders I am being told the program in in use, but this can not be correct since I have uninstalled the program.

3. Disable/pause your anti-virus real-time protection and automatic backup software.
4. Reinstall TurboTax.

Still no clear installation

EbonyL122824
EbonyL122824
Level 9
January 20, 2020

Please use the following link to contact Customer Support for further assistance.

https://support.turbotax.intuit.com/contact/

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