2017 tax return was rejected

Forum|Forum|7 years ago
June 1, 2019
6 replies
29 views

I paid the deluxe $59.99 service... but return was rejected...
How do get my money back the $59.99 plus tax for my service not being met...???

xmasbaby0

Level 15

When did you try to file your 2017 return? E-filing for 2017 has been closed since mid-October of 2018. A 2017 return has to be printed, signed and mailed now.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

villaab10Author

Level 2

April 15,2018

villaab10Author

Level 2

Can u help or provide number to call customer service

villaab10Author

Level 2

I already filed my 2017 and 2018 tax return w another provider everything is up to date just wanted my $63.95 from the deluxe sevice ($59.99) that was not met...

xmasbaby0

Level 15

This is the public user forum. No one here can access your account or authorize any sort of refund for you. You can make your request with Customer Support. Use the word ”billing” instead of the word “refund.”
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263">https://ttlc.intuit.com/questions/1899263</a>

To request a refund from TT ; <a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/forms/refund-request.jsp">https://support.turbotax.intuit.com/forms/refund-request.jsp</a>

xmasbaby0

Level 15

Something must have gone wrong with your e-file. Either you did not actually go all the way through to the orange button that said "Transmit Return Now" and complete the process, or your tax return was rejected and you did not notice or follow up. At this point, you have to print, sign and mail it

Online preparation and e-filing for 2017 is permanently closed. You have to download 2017 software to a full PC or Mac (not to a mobile device) and then print, sign and mail your return. If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time.

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.