Social security number starting with Zero

Forum|Forum|5 years ago
February 12, 2021
2 replies
3 views

My ex-wife's social security number starts with a Zero and Turbo Tax keeps dropping the Zero and says SSN invalid. How do I fix this?

ReneeM7122

Level 9

Please try the following:

Using Chrome, clear your cookies & cache, and then open a new browser. Log back into TurboTax and see if the wife's social security number displays normally.
If this does not fix the issue, please check your IRS account to see if someone has filed a tax return with her social security number. This could happen if she might be someone else's dependent, if someone made a mistake, or, unfortunately, it happened for fraudulent purposes. This may not be the reason that the number is being rejected, but TurboTax will not be able to e-file when a social security number has already been used. It is important to rule it out, as this error is unusual.

Please let us know if neither one of these fix the problem.

safety6Author

Level 2

This is my Ex. so I can't look at her taxes... I am using the stand-alone Turbo Tax not the on-line version. I can clear my cache's but doubt if that would affect the stand-alone program. I'll try it anyway....

Thisis my Ex and need to enter her SSN for alimony paid....

DianeW777

Level 15

If you know the social security number is correct, try changing it, then changing it back (it's a trial to see if it works) to see if it makes any difference. Make sure to completely delete the field before you try to enter it again.

If the issue continues to persist you may have to file by mail as indicated.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"