TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

Phone number for a LIVE PERSON for Turbo tax prepaid card????

Forum|Forum|6 years ago
April 11, 2020
26 replies
68 views

I need a phone number to reach a live person for turbo prepaid card.

I have to access my account to change my email address and phone number so I can verify a code to be able to use the turbo app or turbo online. I want to see detailed information for my prepaid card.

Yes I have called the number on the back of my card all week, only automated system has been available. You have to speak to an actual person to make changes like this to ur account.

No Green Dot cannot assist me. I called and was told No.

No turbo tax representatives cannot assist customers with thier turbo tax prepaid card account, Ive talked to 4 already. I keep asking for help and nothing.

I will suggest this if Turbo Tax is going to provide customers with services like this prepaid card they should stand by their Products they offer, be more informative about thier products and provide better customer service regarding products...not tell a customer to call the green dot bank to figure it out. Ill never use turbo tax again.

EbonyL122824

Level 9

Try this. I have called the system to create these steps for you.

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birthday.
At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

INFAMOUSON3

Level 2

This route you have laid out shouldn't even be necessary. I shouldn't have to report my card lost or stolen just to speak to a human being about any issues. This is borderline criminal unfair banking practices. I understand they are busy, but that's no excuse for avoiding customers. They don't that at McDonald's during lunch rush. Also if you follow your map of the infinite automated loop that is turbotax card customer service it will lock your card.

INFAMOUSON3

Level 2

When is asked your for your coward number dont enter anything "obvioisly" or will the ams for soc amd dont energy they either....it will take you to somebody. we have Iron 5059 BFORE OT HAPPEN BIT OT WII 😉

LoveLife102

Level 2

I don't have my phone it was stolen want to know if my stimulus refund is on same card you issuedending in 4222

INFAMOUSON3

Level 2

If you lose your card or believe it to be stolen, you must immediately call[phone number removed] to report it lost or stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to you at the address on file. After the stupid listen to this stuff* ring you will finally talk to Agnet that will more than help. I had do this last week....card came In three day. Obviously u dont want pins and email codes sent to stolen items so the can get on to you account! I hope all ends WELL! BEEN A ROUGH FEW MONTHS FOR PPL. ANY MORE Q'S FEEL FREE TO MESSAGE OR ASkTHEM,, **IM NOT EXPERT, BUT DELT WITH TURBOTAX ENOUGH TO BE AN EXPERT!

BlondieSue03021

Level 2

My stimulus money was deposited on my 2018 return TurboTax card which I no longer have. I would like to have it transferred to my 2019 TurboTax card. Seems easy enough. Except so far, besides myself, 6 other people have tried to help me accomplish this but failed. This has bern over the last 3 weeks. Getting to a live agent is freaking impossible. I need that money as I am unemployed due to this pandemic. Yet I am unable to get my money. I have called turbo tax. They sent me sn email with instructions supposedly to speak with someone. But the instructions don't work. have used TurboTax for years but this experience has me questioning that choice for next year. I am beyond frustrated.

BlondieSue03021

Level 2

Btw, I tried the steps outlined by EbonyL. Turbo Tax dusconects my call since I don't have the card number

Critter

Level 15

Follow these steps to request a replacement card when you call:

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

BlondieSue03021

Level 2

I hear you. My stimulus was deposited on my 2018 debit card 3 weeks ago. I have been trying to transfer the money to my current debit as I no longer have the 2018 card. I cannot believe how difficult this has been and now, 3 weeks later, I still cannot get to my money. Seems like this is such a simple thing for an agent to do however I cannot speak with an agent. I really thought TurboTax had their act together. Boy was I wrong

April0426

Level 2

Never finished mt taxes let alone haven't mailed any new card to this address at 5102 even living here so I have gotten my Id in My madien name because of this problem my id and card from uesr before only one I have had mailed to me that only one person goes besides me the owner of this house so if there is 2 cards I Havent know this either until not making sure I lost the first and card I lost that I have both copies of now cuz not waiting until I see it again but I relly dont know about this other situation with the money for me or my son please cancel my card from the year 2018s tax return please and thank you

Critter

Level 15

No one on this website can help you with the card ...

Please contact Turbo Prepaid Visa Card for questions about your card or account. You can contact them by calling toll-free at (888) 285-4169.

Ignore the prompt asking for your card number. Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

Antman93

Level 2

This **bleep** don’t work and I’m beyond furious !!!!! i talk to 3 live agents and each one told me my card was beginning “ expedited shipping “ on 3 different occasions and gave me 3 different dates... i now sit here with still no card after all 3 of those dates ! This **bleep** is a **bleep**ing scam bruh and I’m **bleep**ing pissed off !!! What the **bleep** do i have to do to just get my **bleep**ing money! This **bleep** is ridiculous!

Critter

Level 15

Well in the future do not use the debit card option for the refund to avoid future headaches. And to avoid the TT fees use the IRS FREE FILE options if you qualify ... https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

But for now your ONLY option for any card related issues is to contact the debit card bank directly.

Antman93

Level 2

How

Steven b 815

Level 2

Trying to check my turbo card and I don't have it to check to see how much is on it can u send me the numbers on my card to me please and thank you

CatinaT1

Level 15

I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login

I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Izzybee14

Level 2

I've had this same problem for a month now and they sent me 2 different cards but the same issue continues as the account is the same. It just changes your card number so you still need a code sent to verify its you. I cant access my old email and cell number isn't the same so now im stuck trying to get ahold of another person. I wont ever use turbo again its beyond ridiculous!!!

tenanavetp

Level 2

My turbo card was stolen I have reported it but I put 2 deposits into the account and never used it. It was stolen while I was in the hospital. I have tried every way to talk to live person abt this and every # is just automated. I'm a very dissatisfied customer right now. I need my money and my new card asap

selena091785

Level 2

turbo card took my cash and haS not returned it since 06/26/20 and we are now 09/08/20

DoninGA

Level 15

@selena091785 wrote:

turbo card took my cash and haS not returned it since 06/26/20 and we are now 09/08/20

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

The Turbo Visa Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation.

Critter-3

Level 15

Follow these steps to request a replacement card when you call:

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...