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Level 2
March 10, 2020
Question

NYS efiled and was accepted but when i check refund status, I get "We do not have any information about your return at this time. E-filed returns could take one week to post to our system; mailed returns can take up to three weeks to post to our syst

  • March 10, 2020
  • 2 replies
  • 5 views

"We do not have any information about your return at this time. E-filed returns could take one week to post to our system; mailed returns can take up to three weeks to post to our system. If you e-filed, check your email, tax software or tax preparer to ensure it has been accepted."

 

This is the exact message.

 

 

    2 replies

    Level 2
    March 10, 2020

    I efiled fed and NY state on 2/23. bot accepted 2/24. fed - refund direct deposited 3/4. NYS is still a mystery.

    AkinaLO
    Level 15
    March 10, 2020

    On the NYS website, you should be able to sign up for refund updates. NYS will also send you a scheduled issue date once your return has been processed. 

    Click Check Refund Status to sign up for updates.  

    Please view the information below.  

    How do I track my New York tax refund? 

     

    You can also contact them using the link below.

    https://www.tax.ny.gov/help/contact/

     

     

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    Level 2
    April 3, 2022

    This just happened to me too. Would love to know if he ever got his refund last year