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8 replies

Critter
Critter
Level 15
June 8, 2019

If you got the card there was paperwork that it was sent with just like any other credit/debit card does.

S
Alumni - Champ
SweetieJeanAlumni - Champ
Alumni - Champ
June 8, 2019

For assistance with your TurboTax Prepaid Visa Card, please visit TurboPrepaidCard.com or call (888) 285-4169. 

When calling, press Option 1, then 2.


R
Rbbully81
Level 2
January 5, 2021

How to find my number on my card without the card

K
kellsjf
Level 2
March 22, 2021

I'm trying to order a new card so I can get my stimulus check and change my address

 

N
Nayomi06
Level 2
April 19, 2020

I have two accounts and don't know the card number.  The account ending in 5885 I dont have that card anymore it is and need to close that account and have my money sent to my other account. 

    A
    Ashmarie1124
    Level 2
    April 27, 2020

    Did you figure this out? Im having the same issue!

    D
    Dthorne9123
    Level 2
    April 19, 2020

    I'm in the same boat, I have the last 4 I sent in my two documents to validate my ID and close the account but they didn't except and I can't get to a live representative to see why it was declined. It's been rough getting through

    B
    Bigsexy457
    Level 2
    January 2, 2021

    If I don't have the card how can I use my bank info

    M
    MichelleLO
    Level 15
    January 5, 2021

    @Rbbully81 If you no longer have your physical Turbo Visa Debit Card, please contact customer service to report your card lost/stolen.  Please see How do I report my card lost or stolen? for instructions.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      D
      Dneal74
      Level 2
      January 10, 2021

      I sent for a new card like a week ago which i suppose to had it within 3 days. I haven't gotten it yet at this point i don't know my carc number

      J
      JeanneLO
      Level 14
      January 11, 2021

      Unfortunately, we are unable to assist with the Turbo Visa Debit Card in this forum. You will need to call customer service. The correct number is listed on the Contact us page. 

       

      The typical time is 8-10 days for delivery. If you opted for expedited delivery the time is shorter however times are delayed due to COVID-19 restrictions and may impact these shipping timeframes.

       

       

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      M
      markwag3226
      Level 2
      June 15, 2022

      i lost my card and need to report it lost

      M
      mesquitebean
      Level 15
      June 15, 2022
      @markwag3226 wrote:

      i lost my card and need to report it lost

      What kind of card???  Is it a new Credit Karma Visa Debit Card and Credit Karma Money Spend Account?  Or is it a Turbo Visa Debit Card?  Or is it something else?

       

      This is a user community forum, but we may be able to tell you how to contact the card's customer support.

        1
        111073kenzie
        Level 2
        September 21, 2022

        Card

        X
        Level 15
        xmasbaby0Level 15
        Level 15
        September 22, 2022

        @111073kenzie    "Card" is not a question.   What are you trying to do?  What kind of card are you asking about?   This is not live chat.   You need to ask a complete and clear question or we do not know how to help you.

        **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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