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Level 1

Solved

How to cancel prepaid visa card once I've taken all the money off of it?

Forum|Forum|7 years ago
June 7, 2019
6 replies
31 views

Straight forward, how do cancel card if there's no money on ot anymore and I no longer wish to have it, or charging me.

TurboTax Free Edition Android

Best answer by AkinaLO

You will need to contact Customer Care. You can call them toll-free at 1-888-285-4169. Customer Care can assist you with canceling your card. The contact information is available on their website. https://www.turboprepaidcard.com/contact-us

AkinaLOAnswer

Level 15

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Susanvelazquez

Level 2

I want to cancel my turbo tax card not using it no more and they are charging me

Norbertopacheco959

Level 2

BIusA

Muna

Level 2

I did not complete my information and did the payment. Please I need you help to cancel the order.

Anonymous

You will need to reach out directly to card services regarding support for your prepaid debit card!

cavbill929

Level 2

So this really is ridiculous...i see others are experiencing the same "extended wait times" as am I. I called three times last night totalling over 4 hours on hold to be hung up on every time. I am currently on a 48 minute hold and am beginning to think there is no "representatives" even on call. The sad part is that I work for TurboTax Product Support !

Critter

Level 15

FYI ... it is possible all or part of their customer service department is home due to the virus situation ... try using the online option instead...

From the card holder agreement:

https://turbodebitcard.intuit.com/assets/docs/GD-Bank-Cardholder-Agreement-(Intuit).pdf

If your balance is zero and there is no activity on the card no fees are charged which is standard with all pre paid debit cards on the market currently.

How to Close Your Card.

Simply spend down the amount on your Card, cut it up and
throw it away. You may close your Card at any time at www.turboprepaidcard.com or by
calling the number on the back of your Card.

cavbill929

Level 2

So Critter,

FYI you can NOT close or cancel your card from the website. Believe me I've spent about 20 hours now trying to do it. And I know the virus has a lot of things screwy right now, of course. But as a marketing director, I know first hand that in a situation like you are referring to, a call back server would be put in place and you work down the que. There really is no getting thru to a live representative by calling that number on the back of the card. Or any GoBank GreenDot Prepaid Debit Card numbers. They are all linked to the same call que. I need to CLOSE the acount not just throw away the depleted card, for personal reasons

Spahtniik

Level 2

The phone number does not give you the option to close account and neither does the website

Smithstock3

Level 2

Just stop using the card. Eventually they will cancel it automatically.

Critter

Level 15

From the GREEN DOT website :

How to Close Your Card.

Simply spend down the amount on your Card, cut it up and throw it away.

You may close your Card at any time at www.turboprepaidcard.com or by
calling the number on the back of your Card.

bmantampa

Level 2

They are still lying you cant do it by phone all the menu end in a automation there is no operator and no choice to cancel just dispute check balance and all that quit lying.

Critter

Level 15

So the simplest option to just spend the card down to zero and let it go dormant is not good enough ? On the card is an expiration date so if the card is unused it will not be renewed ... it will die a natural death.

Drewrob2

Level 2

You guys are hilariously terrible with customer service. Yea ill just pay you guys $5 a month until it cancels itself such a great proactive way of dealing with issues thank you so much for more lies and bull**bleep**