Is there a glitch in the turbo tax software for the NY state tax return - particularly the Additions - Code A-101? It won't let me finalize the the e-filing.

Forum|Forum|1 year ago
March 9, 2025
1 reply
2 views

won't allow zero, despite nothing on W-2

TurboTax Deluxe Online

NicolleR1

Level 10

If your W-2 Box 14 is empty and you did not participate in the New York City flexible benefits program, IRC 125, to clear this error, remove the 0's and leave empty. Then click continue. (Make sure you remove both 0's)

See image below for reference. This should clear the error

swee12

Level 2

I am also having this error. I remove the right side but it will not allow me to remove the left side. The UI seems to be stuck in a loop.

How do you remove the grayed out section for A-101, left side?

BrittanyS

Level 12

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

Sign into your online account.
Locate the Tax Tools on the left-hand side of the screen.
A drop-down will appear. Select Tools
On the pop-up screen, click on “Share my file with agent.”
This will generate a message that a diagnostic file gets sanitized and transmitted to us.
Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

Open your return.
Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
This will generate a message that a diagnostic copy will be created. Click on OK and the tax file will be sanitized and transmitted to us.
Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)

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