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Level 1
February 17, 2024
Question

support

  • February 17, 2024
  • 2 replies
  • 1 view

Turbo Tax advertises professional tax help. WRONG. I had a tough time finding how to do a review and I'm still trying to "talk" to someone. I went to what they call a live chat, but when I type in my question, it just defaults to stock answers, which usually are not helpful, as was the case for me. If I can't get some help, I may cancel payment through my bank, not sure yet. One thing is for sure, Turbo Tax isn't what it used to be. I have been a customer for years, off and on, but I will NOT be a customer in the future. Your program is ambiguous at best and pathetic at worst. Very disappointed.

2 replies

DoninGA
Level 15
Level 15
February 17, 2024
PatriciaV
Level 15
February 20, 2024

Here is the phone number for TurboTax Support: TurboTax Support

Our phone support is very busy this time of year, so be patient and prepared to wait.

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