Having trouble with installturbotax.com. Thoughts?Got "Suspicious https://installturbotax.com/ page blocked-Connection not safe due to unmatching security certificate."

Forum|Forum|2 years ago
December 31, 2023
2 replies
2 views

Full error message from my Internet security software is:

"Suspicious page blocked for your protection
https://installturbotax.com/
Your connection to this web page is not safe due to an unmatching security certificate.

This means that the certificate was issued for a different web address than the one it is being used for, and you run the risk of exposing your data by accessing this page."

TurboTax Online

DoninGA

Level 15

This is the secure link for installturbotax.com - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

SteamTrain

Level 15

Someone else reported a similar issue in the past month.

......I wonder....Exactly where you received/bought your copy of TurboTax?

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

madombiz-gmail-cAuthor

Level 2

I bought the Intuit 2023 TurboTax Premier download/CD package at Staples.

The interior envelope that contains the CD also provides download instructions.

The first instruction is "1. Go to InstallTurboTax.com"

In turn, my Internet security software said "I think not."

I'm guessing that the questionable "Go to InstallTurboTax.com" instruction is printed on every package that Intuit sells.

SteamTrain

Level 15

Yeah, my Norton antivirus does the same thing for that specific web address

INSTEAD: IF you go to THIS actual TTX web page, and click on the blue text in instruction #1.....it looks like it might be the same thing, but redirects you to another TTX web page to use instead (i.e. the same one DoninGA posted):

I bought the CD, but my computer doesn't have a CD drive (intuit.com)

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I wonder if your instructions form Staples might go to a web address no longer used.???

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...but yeah, TTX really needs to fix that web address....or properly re-direct it somehow.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*