Why did I get a deposit from TBG products and why is it less??!

Forum|Forum|4 years ago
March 2, 2022
8 replies
17 views

I got a deposit from TBG, I’ve filed with TurboTax before and I’ve never seen this name come across with my previous despójate. It’s also less than what TurboTax “estimated” for me. What is going on??

TurboTax Self Employed Online

affordable2020

Level 7

Did you request to have the tax prep fees paid from refund? TBG handles that and takes the fee and sends your balance where you wanted it sent. You can contact the IRS or wait for a letter in mail from IRS explaining why the refund is different than you expected.

nu-athena

Level 4

They took $1368 from me. There is no way my turbo tax fees were that much

Vanessa A

Level 15

You should receive a letter from the IRS telling you why your refund amount was changed. The most common reasons so far this season are: A couple other reasons include

You owed back taxes, child support, student loans or something else that caused your refund to be Offset to pay some of the past due debt. You should have received a letter if this was the case.
Something was not reported correctly on your return and the IRS recalculated your return causing you not to have a refund. This could include things such as missing income or inaccurately reported income (ex. you entered $5,500 for your W2 box 1 instead of $15,500)

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced.

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MoniqueLO_

Level 10

In this public forum, we do not have access to any information regarding refund processing. It would be necessary to contact TPG for additional information. You can also check out this TPG Help Article to check on your refund.

@userivanwillhite23

Tzimick23

Level 2

@MoniqueLO_ I’m confused how they can take this money without our consent? I agreed to the amount of $105 dollars for TURBOTAX to do my taxes not TBG to take a additional $400 for absolutely no reason. If TurboTax doesn’t resolve this I and I’m sure many others won’t ever use TurboTax again.

nu-athena

Level 4

They stole $1300 from me. Im trying to figure out why. I've used turbo tax my whole life. Ill never in my life use it again after this. Id like to sue if they don't give it back. Maybe a class action law suit. Id never in my life authorize them to take an additional $1300

Crob1

Level 2

They just took almost 2000 of mine... I hope they are ready for a lawsuit along with turbotax

SDun12

Level 5

The IRS probably took it. Try suing them 😂

titrahan

Level 2

I have the same question as everyone else who is TBG products and why was I not informed of additional fees. The amount I pay turbo tax intuit and now another vendor. I promise I am going back to using my CPA. I am being charged more by intuit and there vendors. Going back to old fashion way. Advising my entire family to do the same. Everyone just does whatever these days and gets away with it. Very disgruntled intuit.

Toots6969

Level 2

$5,000 stolen from this company!? I did NOT make a mistake. I'm getting a hold of my local media to look into this. Stealing from middle and lower class tax payers will not fly. Here comes the media! This is a total scam.

titrahan

Level 2

They scammed me out of $600.00 . This has never happened before and I did not make a mistake either. Total scam!

christimarieward

Level 2

It your income tax money subtract the turbo tax fees and IRS found a problem and fixed it

Alternettago

Level 2

I as many of us have noticed, also have had almost 700 extra dollars taken from me by this horrible company. No letter from the irs, submitted a complaint with both TurboTax and this tpg products garbage company as well, no mistakes on my return, its the same thing ive done for years now, haven't heard from anyone and very disappointed. Will never use TurboTax again and will be joining every personal and class action claim I can find against them both. You guys are going to lose a LOT of business over this trash. And were complaining to TurboTax because even though they don't get the taxes, we only agreed to do business with them NOT tpg. No disclaimer telling us about it, no information on how we're going to be paying a 3rd party company we didn't even know about. This is on YOU. Make it right turbotax. Were waiting.

Dyoung72

Level 2

I was going to try to get out of my homeless position. But taking more than 400 dollars ruined my chances. Thanks alot.