What's the best way to contact the I. R. S. Without getting hung up on?

Forum|Forum|4 years ago
August 14, 2021
2 replies
2 views

Been trying to get in contact with the I. R. S. since May. To verify my identity and everytime I get hung up on. How can I get through without this happening?

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DanPaul02

Level 8

Try the GetHuman site. Follow the steps:

Get to a live person fastest: Press 1 for English, then press 2 for Personal Income Taxes, and then push 1, then 3, then 2, then 0# when it asks for your social security number, then 2

mesquitebean

Level 15

Some people say anecdotally that the best time for them was when the IRS first opens at 7 AM.

Overall it's unpredictable, and I've read that only about 10% of calls reach a live IRS agent.

If you continue to have a problem reaching an IRS agent, you can see if the IRS Taxpayer Advocate Service will help you or suggest something. If they can't/won't help you, ask them if they can transfer your call to an IRS agent. I've seen a couple users say that at least for them that was a backdoor route to the IRS.

If you want to try that, go to the following IRS website, find the USA map, and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

Mike9241

Level 15

keep trying. unfortunately, the IRS does not have enough phone lines or staff (per CBS report) to answer all the calls coming in (general number 800-829-1040). another report said this year the IRS is receiving 4 times the volume than in prior years.

if you have been trying the phone number in the notice then

Another option is online verification

see this link

https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients

if that doesn't work another option is to contact a local IRS office to see if you can set up an appointment.

Mike9241