My form is saying "Your transmission didn't go through: Our records indicate you are not entitled to efile one or more formsets". What does this mean?

This is a very frustrating problem.  I contacted Turbotax by phone and their solution was to mail by taxes or to delete my state taxes and E-file Federal.  Unacceptable.  At my wit's end, I clicked the button to mail my taxes and found that I could E-file federal and mail state.  It was the AZ state taxes that had a form that was not being accepted and it is the E-Signature form.  How can Turbotax not get that fixed?  

When you get the error:

Error: Our records indicate that you are not entitled to e-file one or more formsets

If you're using TurboTax Online, you may see the error message Our records indicate that you are not entitled to efile one or more formsets when attempting to e-file your return.

You're affected by this error if you meet the following criteria:

• Using TurboTax Online or the TurboTax mobile app
• Attempting to transmit a return

Solution

1. Sign out of TurboTax.
2. Sign back in.
3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.

The software should tell you what form or return does not yet qualify for e-filing and ask you for your email address to be notified when it is available for you to file you return.

It may be that it is too early to file a specific form contained in your return or a particular state return because they have not yet been approved by the taxing agency who will receive it using the current year e-filing information.

Yes, I had the same problem, and prior to e-filing I only paid for the federal e-filing. So I deleted the state, transmitted the federal, then that went through I redid the state and filed it separately where they charged me the additional to file. I think it may be a glitch in their filing fee, because it didn't charge me initially for both. We did my fiancés a few days before and it transmitted both, but also took both fees at the same time.

Please try to troubleshoot with the options below. If needed, we will need to investigate your experience.  Thank you for your participation and patience.

1. Check Availability

Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?   Forms  (The 8915-E Form is projected to be e-fileable starting 02/24/2021)

2. Remove state and try again

If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1.            Sign out of TurboTax.

2.            Sign back in.

3.            E-file the return again.

You may need to remove your state here and prepare your state return again to move past the error and successfully e-file.

3. Send us your tax file

Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online: 

Click Tax Tools in the menu to the left.

Click Tools, and then

Click Share my file with Agent.

A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.

Provide the token number that is generated onto this thread.

TurboTax Desktop:

Select Online menu if the customer is using Windows. Select “Help” if using a Mac.

Select Send Tax File to Agent.

A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent"

Note: Desktop will save a file to your computer unless you uncheck the box.

Another message will appear. Provide the token number that is generated onto this thread.

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Make sure you have ran all updates.