Where do i enter the license code from the deluxe turbo tax i purchased from costco

Forum|Forum|5 years ago
January 30, 2021
2 replies
41 views

No text available

mesquitebean

Level 15

What did you purchase from Costco? Did you purchase a CD in the store, or did you purchase a software download from Costco's website?

Have you installed the software, but have reached a roadblock after installation and can't enter the license code?

Or did you happen to use Online Deluxe (web version) by mistake instead of the installed software, and it's now asking you to pay?

Therese122879

Level 2

i cant enter my code either

mesquitebean

Level 15

@Therese122879 wrote:
i cant enter my code either

You didn't mention where you reach a roadblock, so we have to try to guess. See if this guess is what you are experiencing:

Are you using the Windows version of the desktop software, and after installing are you getting a blank activation screen?

If so, a blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.

In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.

In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.

If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. Once you get the license activated, you can revert your resolution setting back like it was.

chaleskosmicki

Level 2

purchased deluxe version from Costco, license code doesn't work

mesquitebean

Level 15

@chaleskosmicki wrote:
purchased deluxe version from Costco, license code doesn't work

Did you purchase a download or a CD? After you install the program, what happens when you get to the activation screen and enter the license code? Is there any error message?

Otherwise, here's how to reach Customer Support:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

Or you can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact