My return is stuck in "federal review" - turbotax says its processing but just keeps spinning/working and never returns. if i don't touch the screen i get logged out

Forum|Forum|5 years ago
July 12, 2020
2 replies
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TurboTax Premier Online

GiseleD

Level 14

You may want to log out, clear your cookies and cache, and then log back in.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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Denvergal

Level 2

When you clear your cache and your cookies, you also clear most of you passwords. Most frustrating. If there is a way to do it without it affecting your passwords great. Tell me how.

xmasbaby0

Level 15

@Denvergal You posted to a thread about e-filing problems. What are you trying to do? You are way too late to e-file a 2019 return and way too early to e-file a 2020 return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

ynot14

Level 2

Turbo Tax is an absolute mess. I've been unable to file my taxes and will not have to redo my taxes AGAIN using another software package. TurboTax used to be a great program. Not anymore.