Will not let me log in, keeps taking me back to login screen

Forum|Forum|6 years ago
June 8, 2020
1 reply
2 views

I've been trying to log in to get my taxes done, I know my user ID and Password but every time I login it takes me right back to the login screen again. It isn't letting me do anything, I've even tried creating another account and the "forgot password" but still not doing anything. I've been using TurboTax for years and would hate to have to change to a different tax software but I need to get my taxes done and that's what this weekend was supposed to be used for but I can't log in.

TurboTax PLUS Online

mesquitebean

Level 15

What browser are you using? Close the browser and delete any Intuit-related cookies and clear the browser Internet cache. Open the browser and open a private window (private browsing/incognito mode). Then go to Online TurboTax to log in. Does the problem recur?

Do you have a different browser to try?

mesquitebean

Level 15

If you continue to have problems with multiple browsers, try the following tool. Be sure you follow the Note instructions below to avoid getting into a log-in loop.

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.