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skillz
Level 2
April 28, 2020
Solved

Why do I get an Access Denied reply when trying to get my stimulus check information ?

  • April 28, 2020
  • 23 replies
  • 29 views
No text available
    Best answer by NCperson

    IRS FAQ:

     

    Get My Payment will display one of the following payment statuses:

     

    1. Payment Status (one of two statuses) –
    • A payment has been processed, a payment date is available, and payment is to be sent either by direct deposit or mail.
    • You are eligible, but a payment has not been processed and a payment date is not available.
    1. Need More Information – You are eligible for a payment, but we do not have your direct deposit information. You will be given the opportunity to provide your bank information once you have properly verified your identity. Direct Deposit is the fastest way to get your EIP.

     

    1. Payment Status Not Available – We cannot determine your eligibility for a payment at this time. For example, this could mean:
    • You are required to file a tax return, but:
      • We haven't finished processing your 2019 return
      • The application doesn't yet have your data; we’re working on adding more data to allow more people to use it.
    • You don't usually file a return, and:
      • You used Non-Filers: Enter Payment Info Here but we haven’t processed your entry yet
      • You receive an SSA or RRB Form 1099 or SSI or VA benefits; information has not been loaded onto our systems yet for people who don’t normally file a tax return.
    • You’re not eligible for a payment (see Eligibility).

    23 replies

    N
    NCperson
    Level 15
    April 28, 2020

    are you trying too frequently? there is a 24 hour lockout after 3 tries.  

    S
    skillzAuthor
    Level 2
    April 28, 2020

    I’ve been getting that same message for 2 weeks or so...

    I‘I’ve waited up to 2 days before trying again still getting the same message..... tried asking the same message on the stimulus web site.. all I got back is a no available message. Any ideas?

    Thanks for your help..

    JohnC

      N
      NCpersonAnswer
      Level 15
      April 28, 2020

      IRS FAQ:

       

      Get My Payment will display one of the following payment statuses:

       

      1. Payment Status (one of two statuses) –
      • A payment has been processed, a payment date is available, and payment is to be sent either by direct deposit or mail.
      • You are eligible, but a payment has not been processed and a payment date is not available.
      1. Need More Information – You are eligible for a payment, but we do not have your direct deposit information. You will be given the opportunity to provide your bank information once you have properly verified your identity. Direct Deposit is the fastest way to get your EIP.

       

      1. Payment Status Not Available – We cannot determine your eligibility for a payment at this time. For example, this could mean:
      • You are required to file a tax return, but:
        • We haven't finished processing your 2019 return
        • The application doesn't yet have your data; we’re working on adding more data to allow more people to use it.
      • You don't usually file a return, and:
        • You used Non-Filers: Enter Payment Info Here but we haven’t processed your entry yet
        • You receive an SSA or RRB Form 1099 or SSI or VA benefits; information has not been loaded onto our systems yet for people who don’t normally file a tax return.
      • You’re not eligible for a payment (see Eligibility).
      J
      Jim48
      Level 2
      May 2, 2020

      Same Problem.  All listed answers are bogus.  Users, don't answer if you don't know!

        J
        Jonathanteoh
        Level 2
        March 21, 2021

        It works with microsoft edge. 

        J
        Jim48
        Level 2
        May 2, 2020

        I got this too when using Windows 10 FireFox.  Had success using Microsoft Edge.

          T
          tanabota
          Level 2
          May 18, 2020

          Using Edge fixed it for me, maybe clearing the browser cache fixes it too

            M
            Melinda4546
            Level 2
            June 8, 2020

            I was told I would get 1200.00 stimulus an it's been well over a month an still have not received no email or no stimulas check an people that file taxes got a stimulus check someone put my info in when I go to check get my payment 

            X
            Level 15
            xmasbaby0Level 15
            Level 15
            June 8, 2020

            @Melinda4546

            The IRS can look at your 2018 or 2019 return to issue a stimulus check.  If they do not have a 2018 return then you may be waiting for them to finish processing 2019 before they will be able to use it to issue your stimulus check.

            TurboTax has no control over your stimulus check, nor can TT track it for you or tell you when the IRS will issue it. Refer to the sites linked below:

             

            https://www.irs.gov/coronavirus/economic-impact-payment-information-center#nonfilertool

            https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions

            https://ttlc.intuit.com/community/tax-topics/help/how-will-the-stimulus-package-impact-me/00/1393859

            **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
            J
            jupitermrt79
            Level 2
            July 8, 2020

            I use to get payment status not available. I have not check that where is my payment for more than 3 weeks, so today 7/7/2020 I went to Where is payment, I input the information and the **bleep** thing gives me the following information:I

            Access Denied

            : Why do I get an Access Denied reply when trying to get my stimulus check information ?

             

            Reference #18.c81a32b[phone number removed].e80539

             

             

            Please tells me what is the problem...

            G
            glenm2017
            Level 2
            January 6, 2021

            You don't have permission to access [remove] on this server. Reference [remove] [phone number removed]this the message I get trying every browser available on the get my payments IRS site [remove] anyone else?

            T
            TotallyTicked
            Level 2
            January 21, 2021

            I got "Access Denied" today using Mozilla's Firefox [Version 84.0.2 (64-bit)], but Microsoft Edge [Version 87.0.664.75 (Official build) (64-bit)] worked okay. 😠


              K
              KW1946
              Level 2
              February 16, 2021

              Had the same issue today (2/16/2021) using Mozilla Firefox.  Switched to Safari and had no problem.

                J
                jtech452
                Level 2
                February 19, 2021

                Cookies MUST BE ENABLED. 

                 

                I was using Brave, where everything is blocked. I switched to edge, and it worked.

                 

                I actually got an error message from the site itself explaining this detail about cookies when trying on the newest safari (Feb 2021 ver). I couldn't get safari to work, though.

                 

                anyhow, It's a browser/cookie error

                 

                Here's what the error looks like:

                E
                emmak
                Level 2
                March 3, 2021

                I had this problem with the Firefox browser. If that's the browser you're using, then try Safari or something and that should work. Fixed it for me.

                  I
                  illinipride
                  Level 2
                  March 15, 2021

                  It most definitely depends on the browser you're using. I typically use Brave exclusively because I hate Chrome and continually was receiving,

                  Access Denied

                  You don't have permission to access "http://sa.www4.irs.gov/irfof-wmsp/login" on this server.

                  Reference #18.[phone number removed]828075.########

                   

                  Tried Chrome and it gave me the info I needed. Immediately let me know the scheduled date of my direct deposit.  

                   

                  Hope this helps.

                  R
                  RomanyUY
                  Level 3
                  March 15, 2021

                  I get the same message using Chrome on a Macbook.

                  Access Denied

                  You don't have permission to access "http://sa.www4.irs.gov/irfof-wmsp/login" on this server.

                  Reference #18.a701e8ac.[phone number removed].77896a49.  

                  TurboTax's messaging app seems to think there's a phone number in the IRS reference. If there is, it's not one that I recognize.

                  I'm inputting my address exactly as it appears on mail sent to me by the IRS so that can't be the problem.  I thought it might be because I'm trying to access the application from outside the US but it doesn't work using a US IP address either.

                  Also, despite several unsuccessful tries, it does not appear to have locked me out.

                  I had no problem accessing it for the first and second payments, only the current one.

                   

                   

                  J
                  JeanneLO
                  Level 14
                  March 15, 2021

                  Our system is automatically taking out part of the numbers as it does think a telephone number is embedded in the posted questions.

                   

                  Please see this IRS FAQ regarding the third stimulus payment: Get My Payment Frequently Asked Questions

                   

                  @RomanyUY

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