How do I disable turbotax deluxe?

Forum|Forum|7 years ago
June 6, 2019
3 replies
3 views

I didn't [intentionally] opt for the deluxe version, but at checkout it is charging me for it. I don't know how to go back and opt out....

TurboTax Deluxe Online

Cathleen

Level 3

You can switch to a lower version of TurboTax as long as you haven’t paid yet or registered your return. Just follow the steps below.

https://ttlc.intuit.com/replies/3288495

Kayceesbaum

Level 2

Already paid! Help! How to turn this crap off!

Kayceesbaum

Level 2

Help! Already paid for the service need to turn it off immediately!!

Texas Roger

Level 15

If you want to downgrade but can't because you have already paid, you will have to contact TurboTax Support directly for assistance. Here is a link to set up a phone contact: https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

The site can only be used from 5 AM to 5 PM Pacific time on weekdays. It will not work at other times. When setting up the call, use the words billing issues and not refund.

Toni93

Level 2

BEFORE YOU FILE: On the side bar, click on tax tools, there will be 2 options, "Switch to Free Edition" or Clear & Start Over".

I hope this helps someone! I literally just had to do this because I decided it wouldn't be worth it to claim the dependent care credit because... meh. lol

xmasbaby0

Level 15

@Toni93 You are posting to a thread that has had no activity for several years. If you do not want to use a paid version of TurboTax, you might want to wait until the IRS Free File site opens in January and use that site to file for free:

https://apps.irs.gov/app/freeFile/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**