Tax Year Prior to 2020: I have been trying to log in to my turbo tax account for three days now in order to get my taxes filed. Why does your site continually not allow me to log in?

PS: I'm running a Mac with OS 10.11.6  

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@L00srs64 wrote:
Need to view amendment

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That's not enough information to know what product you are using--online, desktop software, etc., what all you are doing/have done, or even what tax year.   And  there was no mention of what the problem is that prevents you from viewing your amended return.

Since this thread is about a log-in problem at Online TurboTax.  I assume that is your issue as well.   But what problem are you having in regards to a log in?    I'll go ahead make 2 guesses in the interest of time.  

First of all, if you're able to enter the User ID and password OK, but get a spinning circle (page loading icon), then log out, clear your browser internet cache.   Delete any intuit-related cookies.  Close the browser and refresh it, then try again.   If the "spinning circle" problem persists with that browser, then you likely need to use a different browser for the TurboTax website.  So try a different browser.

Or if you can't log in at all, such as don't know  your User ID and/or password, here's how to recover account access.   You may even discover you could have more than 1 account.  Many people end up with multiple accounts without realizing it.

You can have up to 5 accounts (User IDs) that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

@Tim DeWitt   You do not say what you want to purchase--online software or desktop software to download to your own computer?  You have added on to someone else's unrelated thread.

Desktop software:

https://turbotax.intuit.com/personal-taxes/compare/desktop/

Online software:

https://turbotax.intuit.com/personal-taxes/online/

You have until October 15, 2019 to e-file a 2018 return.  After that, e-filing will shut down and a 2018 return will have to be printed, signed and mailed.

@Mrsmalls2019  

This is the public user forum.  No one has any idea what you are talking about.  If you are using a paid version of the software, contact customer support with your issue.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific timeMonday - Friday

@chachompsky 

You are way too late to e-file your 2018 returns.  They have to be printed, signed and mailed.  E-filing has been closed since October 15, 2019.   If you paid for your software you should be able to print the return for mailing.

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

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@Jchatt3 wrote:

Cannot access my account

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You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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@Sped1319 wrote:

I log in my info and it just keeps spinning like it’s tryin to do something go somewhere

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This is a local problem, either with your network router or your web browser.  Since the TurboTax website is active and available.  You may want to reboot your router by unplugging the power cord, wait about a minute and then plug it back in.

Clear cache and cookies on your web browser.  Close the browser and then relaunch.  Sign onto your TurboTax account - https://myturbotax.intuit.com/

If the problem persists then change your web browser.