turbo Tax 2025 Desktop will not open once loaded

Instead of the icon can you launch it this way?  After it's installed, can you launch it by going to the  Windows start menu and in the presented list of programs selecting  to launch TurboTax 2025 there?

Or have you tried right-clicking on the TurboTax desktop icon and in the popup going to Properties then Compatibility and choosing "Run this program as an administrator?"

February 14th 2026

I had completed my taxes on February 11th with the file saved as I do when I'm working on my taxes. It was in my 2025 tax folder and I decided I was going to file my Federal and State taxes yesterday.  I clicked on the Turbo icon in my tray (on my Mac) and got notification that there  was an update, and then that notice disappeared.  There no progress bar showing the update taking place which was unusual.. 

I did a right mouse on the doc TT and saw the words Turbo Tax Updating and above that was my executable. 
I ''quit'' turbo tax and tired to open by clicking on my TT file to see if that would force open the Turbo application but it did not.  

I was thinking, I was going to have to download TT again from installturbotax.com but i waited. but was on "Hold'' waiting to talk to a TT representative but that was going to be a 30 minute wait.

I had restarted my Mac at some point, but that was not solving the problem.  
After a period of time, probably about 1/2 hour.  I clicked TT icon in the tray again it put up a message that Updates are available - so I clicked on install and the "Install bar'' begain

I think, what was going on was the TT was receiving and UPDATE and it was downloading and it was a large file update and took time.  So what appeared to seem like an application problem, was resolved by waiting a period of time.

After the install files and progress bar completed, it did the install as Intuit usually does and said it was installing and reopening and it completed and the Turbo Application did Reopen and when I clicked on "File'' on the TT Menu at the top - wiht great relief it took me to my Tax return and allowed me to complete my Turbo Tax filing

It was odd that TT was preforming an update without the User Interface showing the user what is going on, leaving my very concerned and annoyed, as i've never really had an application problem with TT in the past and have used TT for 25 years.

I know, this is a long 'story'' but hopefully it is helpful to anyone having this issue.

If on a Mac "Right Mouse click'' and see if TT is installing an update and then just give it time.

This application should have provided the ""User'' (ME) an opportunity to know everything was ok but that UI screen was not there for this seemingly large update.    

I hung up from my TT Phone call (still waiting) and completed my Tax filing ..

Bill G (a Turbo Tax user  

I had same experience.  TurboTax tech support laid a goose egg and left me high and dry.

I tried every solution (reinstall, shut off firewall and antivirus, cleared browsing history...hours wasted.  

I found the solution on a websearch....do into control panel, click uninstall a program.  Then click on the last version of Microsoft Visual C ++ 2015-2022 Redistributable (x64) and click "Repair."  

Program immediately worked.  No thanks to tech support.  

I couldn't sleep, so I got up and tried several things, ended up doing a system recovery, it deleted my apps, reloaded Windows 11 and all updates, then I reloaded Turbo Tax.  It loaded and opened as it should.  I reloaded my 2025 file into it, all was well.  I did have to reload most of my apps, but it did clear up a printer issue I was having in the process. So it wasn't all bad.  Thanks for the suggestion from the forum here.  I looks like a easier solution has been discovered for others having the same issue.

My version of this problem seemed to be related to an issue with Adobe Creative Cloud (which is used by TurboTax). Creative Cloud wouldn't initialize. To address this I went into my Apps/Installed apps settings and tried to uninstall Creative Cloud. The system wouldn't let me do this but it did let me run a "Repair" of Creative Cloud. Once this was complete I could successfully start Creative Cloud by itself. I then exited Creative Cloud and ran TurboTax 2025 as Administrator. This time TurboTax started right up. Hope this helps!

I am glad so many of you have been able to fix this issue, but I have now tried all of the above suggestions to no avail.  I had TT loaded on this Surface previously but due to an oversight on my part, I had to rebuild the unit from scratch yesterday.  Thus, all files are fresh and fully up to date.  My system is like the others: Win11, ARM chipset, etc.  I also tried loading TT on my wife's exact same PC and it worked perfectly.  I have also run through the suggestions on Google AI and had no luck.  

So, if anyone has any further suggestions to move TT beyond the "OK, we know it's taking a bit more than a moment", I would be eternally grateful.

I am having the same issue with a SurfacePro ARM chipset. I've tried all the suggestions. Need an update.