"Charge my credit card" pop-up not working - Desktop version of Turbotax Deluxe

Forum|Forum|3 years ago
February 4, 2023
4 replies
6 views

The "Charge my credit card" pop-up is not working when I go to pay for charges when filing on my Desktop version of Turbotax deluxe. All of the links are dead and it will not take me where it says.

Technical Help

CarissaM

Level 15

If you are having trouble paying for the product, please give us a call here and we can better assist you.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

sfanelli88

Level 2

I called and the staff knows nothing about this. Just fix the software so I can e-file. This is complete garbage.

MichelleLO

Level 15

Have you checked your software to make sure it is up to date?

How do I update my TurboTax CD/Download software program?

@sfanelli88

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

gareth804Author

Level 2

yes, it is updated. Customer service yesterday: "try tomorrow"

gareth804Author

Level 2

I found a way to make it load, sort of.. If I click the "charge my credit card window" link then close my computer and open it again, it loads. I did that for every section of that payment pop-up window process and managed to make it through. @Cara

Skeezix

Level 2

Thank you for this information. It worked for me. But what a PITA! I must have opened and closed my computer at least a dozen times to finish my payment and be able to file my returns. That meant logging in at least a dozen times. But it's done and I appreciate you sharing your "fix".

Lucho707

Level 2

Disable your main internet browsers pop up blocker before getting to the payment page. Mine is chrome, as soon as I disabled it the payment page works fine.