I pay for the self-employed/turbo tax bundle monthly subscription which included federal and state filing, but I'm still being charged those fees on checkout

Forum|Forum|4 months ago
January 27, 2026
2 replies
13 views

I've called several times. None of the agents seem to understand the issue. They sent me a refund form but I haven't been charged yet it just wont let me check out without charging me. I already paid almost $400 over the year I dont want to pay again. This happened a few years ago and it took forever to fix. I was on the phone so much today over this issue that I can't think about it anymore. Hopefully someone here knows what to do. thank you!

TurboTax Online

vruizg

Level 2

Had any luck? I have the same issue, and now that they don't have an agent to chat with is worst

claywoman25Author

Level 2

I still have no idea what's going on. Im not even sure if this charge is what I said above or if they're charging me for enhanced service. I idiotically said yes when a prompt asked if I wanted extra help for $60 but the charge I'm seeing is like $140 so either way something is wrong. But I can't reach anyone to tell me what's going on. They don't seem to want their agents to have enough information to resolve anything. I'm thinking of just giving up and transferring everything over to another program like EZ tax or something. I don't think I can face trying to explain to another customer service person whats going on and them not understanding. I don't blame the employees, clearly they aren't given enough info to do their jobs.

RobertB4444

Level 15

In order to file with the QuickBooks self-employed subscription you need to make certain that the login information for TurboTax and QuickBooks is the same. Then all of your data will transfer over to the tax return. Then you will file through the interface in your QuickBooks subscription. Log in there and file from there.

If you need assistance with filing while in your Quickbooks subscription click the 'help' button.

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