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Level 3

Solved

PROBLEM WITH PAYMENT API FOR FILING A RETURN - NOT ACCEPTING EXP MONTHS 9-12 CREDIT CARD ENTRY

Forum|Forum|8 months ago
October 12, 2025
6 replies
43 views

The payment API has three tabs, first is "Billing Address" for basic stuff. The second tab is for "Payment info" and this one is not working properly. - Name on card* works fine - Card number* works fine - Expiration month* has problems Only months 01-08 can be selected. Months 09-12 CAN NOT BE SELECTED. Therefore people can NOT pay for the upload processing fees for Turbotax and returns will not be processed. THIS IS CRITICAL TO BUSINESS OPERATIONS. It may be someone has HACKED your PAYMENT API. Get back to me when you have updated your software.

TurboTax Free Edition Online

Best answer by Nestle7277

I concur the suggested solutions do not work. I also see this has been tagged as solved - IT IS NOT!

The only confirmed solutions are to use a CC with a low month expiration number, or to pay $40 to Intuit to take the charge out of the tax refund.

PAYMENT API SOLUTION FROM MY TESTING WITH INSTALL OF THE SUPERPATCH

To let you all know, spoke with a senior supervisior who looked into the development phases of TurboTax and identified that the current software should have a patch for the problems of entering months 9-12 into the PAYMENT API. So in order to test I cleared cache restarted the cmputer, restarted chrome and downloaded https://patchdelivery.turbotax.intuit.com/w_perrelsuperpatchIS_ttax_2025.exe , and lastly found the file in the downloads directory and double clicked for installation.

I added a state of Idaho with business income in schedule C (to add a new state to test).
Once that new schedule C was complete (simply for testing purposes) I forced calculation of the ID state in order that the payment API gets executed and prepared the system for printing the new state return.

NEW/UPDATED PAYMENT API screen shots
They increased the screen real estate to enable full clickable choices

New Month popup showing all months

Here's what you have to do to fix the PAYMENT API problem...
update your TurboTax to the recent Superpatch as listed below.....
Turbotax will not automatically update the payment api as a software update from what I see, must be done this way to get the full patching.

Manually Update TurboTax for Windows Software

If you're having trouble automatically updating TurboTax 2025 for Windows, you can manually update it by following these steps:

Close TurboTax.
Select this link to download the update.
Open the file w_perrelsuperpatch... and install the manual update.

cascadia1

Level 2

This is happening again this year (2025 return). Exact same problem and nobody could help when I called.

CatinaT1

Level 15

Expert Reviewed

Here are the three things that other users have used to bypass this specific error:

Strangely, this often affects the selection but not the scrolling.

Click into the Month dropdown box.
Do not try to click on 09–12 with your mouse cursor.
Instead, use the physical scroll wheel on your mouse (or swipe with two fingers on a laptop trackpad) to scroll down to the correct month.
Once the correct month is highlighted, press the Enter key on your keyboard rather than clicking it.

The mouse click is often what triggers the the error in the field.

Click into the Credit Card Number field.
Use the Tab key on your keyboard to jump to the Expiration Month field.
Immediately type the two digits (e.g., 11) without using your mouse at all.
Tab again to move to the Year field.

If you are using the online version, this is often caused by a "script error" in your browser's cached data.

Open a New Incognito Window.
Log back into TurboTax and go straight to the payment screen.
Often, the "fresh" session in Incognito will allow the dropdown to function properly.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

cascadia1

Level 2

Thank you so much!! It worked! I really appreciate you taking the time and for all your help. Filing is done! 😃

user17712863376

Level 2

How is this still not fixed yet? TurboTax updates every time I open the application, yet this seems like a simple enough thing to fix (I am a software developer, been doing it for 25 years). Luckily my wife had a card that expired in August, so I was able to use hers. But this is quite annoying, and from the looks of it, has been going on for a while. Please give this bug priority.

beejay926

Level 2

This is first year I have had a credit card with an expiration date after September, so I ran into this problem as well today! Most irritating to discover it was an issue last year as well! I have TurboTax2025 Deluxe and running Windows 11 on HP PC. After viewing the work-around suggested, I ignored my mouse completely and used my touch-screen monitor and touch-screen keyboard and was able to easily select September (09) as my expiration month and continue with payment. After spending almost 2 hours trying to figure out what was wrong and jumping through all kinds of hoops. I should have done an on-line search right away. Beyond irritated. There are already many glitches in TT2025 that were annoying. It's as if TT is deliberately trying to dumb it down and create issues to force users to their LIVE agents. This whole effort is to just let TurboTax charge my card the exorbitant $25 to file my State Income tax return. I am so annoyed, but it is done now and I hope others can try this work-around as well. The issue again is the expiration month drop-down to pay Intuit for filing your State tax return would not allow selection by mouse beyond August (08), preventing entry of valid cards expiring in September or later. The only way I was able to complete the payment was by avoiding mouse clicks entirely and using my keyboard navigation/touchscreen input, as suggested by other users. This is clearly a recurring UI rendering defect in the embedded payment module and should be addressed, what a waste of people's time during the filing process and even more so if was was happening previously. There should be no need for a work-around.

timbarbeau

Level 2

I used two different credit cards today, both being in the first 8 months of the year and neither worked. How can I be notified when this problem is fixed?

luluorange888

Level 2

I'm experiencing the issue of not seeing 10, 11, 12 for credit card payment. I'm trying to purchase Audit Defense.

Nestle7277Author

Level 3

Please follow this link located in this same message above, directing you to install the superpatch and all instructions necessary. It should work for you.

Solution for /re-problem-with-payment-api-for-filing-a-return-not-accepting-exp-months-9-12-credit-card-entry/01/3875135#M1441002

SC-42

Level 2

I just tried the SuperPatch fix, TWICE, and it did not work for me.

Windows 11 Home, on Desktop PC, with std monitor (no touch or pen)

Very frustrated, 20+ year TT user, but never encountered this issue before.

Kodi89

Level 2

As a former programmer, the ONE thing that ALL businesses MUST pay attention to is cash flow. Doesn't matter if it's a software company or a medical office or a retail store. NUMBER ONE PRIORITY for ANY business is getting the money. If your software cannot guarantee that you can get the money then that bug, and it's fix, should ALWAYS be a top priority.

Unless.... as some of the posts point out, the best alternative actually increases in the bottom line ($40 vs $25) then the response makes sense but poses an ethical question, yes?

bchansen

Level 2

Still do not have month 12.