Level 3

Question

TurboTax Is Discontinuing ItsDeductible—Again. Longtime Users Deserve Better

Forum|Forum|9 months ago
September 4, 2025
54 replies
114 views

After more than 30 years of using TurboTax—starting with Deluxe, then Premier and eventually upgrading to Home & Business—I was disappointed to learn that Intuit plans to discontinue ItsDeductible on October 21, 2025.

ItsDeductible has been a cornerstone tool for tracking charitable donations and estimating fair market values, especially for non-cash items. It’s helped me stay organized, maximize deductions, and file with confidence. Removing it feels like a step backward in making tax prep accessible and thorough for everyday users.

This isn’t the first time TurboTax has tried to sunset ItsDeductible. In 2022, they reversed course after significant user backlash. Clearly, this tool matters—and not just to me.

What makes this even harder to accept is the pricing trend. Over the past decade, TurboTax Home & Business has climbed from $79–$99 to $150–$180 or more, depending on the season and vendor. For a product that continues to rise in cost, it’s especially frustrating to see valuable functionality stripped away without a comparable replacement.

I urge Intuit and the TurboTax leadership team to reconsider—or at the very least, offer a solution that preserves the functionality and ease of use we’ve come to rely on.

If you’ve used ItsDeductible or feel impacted by this change, I encourage you to:

• Export your data before October 21, 2025
• Share your feedback directly with TurboTax via their support page
• Join the conversation and let Intuit know how this decision affects you

We deserve tools that support responsible financial habits and charitable giving. Let’s make our voices heard—again.

#TurboTax #ItsDeductible #Intuit #TaxPrep #CharitableGiving #ConsumerAdvocacy

C

Ck37421

Level 3

Reply from complaint to the office of the president below - I’ve been a subscriber since TurboTax was released but subscription officially canceled and all forms of payment removed from their site. They obviously could care less what their customers want so I will no longer be a customer

I’m reaching out from TurboTax Customer Care on behalf of Intuit's Office of the President in response to your recent complaint. Thank you for taking the time to speak with us regarding the discontinuance of ItsDeductible. First and foremost, I want to sincerely thank you for taking the time to share your experience.

We truly value hearing from our customers—even when it's difficult—because your feedback helps us better understand the impact of our decisions. We’re very sorry for the frustration and inconvenience this situation has caused. We understand how upsetting it can be to feel caught off guard by a change, especially one that affects how you’ve comfortably used our software for many years. We know that many of our loyal ItsDeductible users may feel disappointed, and for that, we truly apologize.

The decision regarding the discontinuance of ItsDeductible was not made lightly. We recognize that this doesn’t make the change any easier, and we regret that it has created additional effort on your part. While it’s possible that the decision could be reversed or a possible replacement product in the future, there is no guarantee.

As a quick recap of our conversation, You expressed the following concerns and recommendations:

ItsDeductible is integrated within the TurboTax software, which makes it more efficient to use;
Many competitors provide integrated applications like ItsDeductible, which makes them more attractive for the future;
The timing to end ItsDeductible is mid tax year, which makes it difficult to identify a replacement;

We understand this may not be the outcome you were hoping for, and again, we are truly sorry for any disruption this has caused. Your feedback has been heard, and it will be shared with the appropriate teams. Thank you for the opportunity to address your concerns. As all your questions have been resolved, your case is now considered closed. If you need any support in the future, please don’t hesitate to contact us at [phone number removed]. We’re here to help.

With sincere apologies,

M

mikec58

Level 2

H&R Block is looking better and better

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Bob Messenger

Level 2

I did a price comparison with H&R Block. Its $25 cheaper than TurboTax and has its own application like itsDeductible. I don't see any reason to stay with TurboTax now.

How to Use DeductionPro | H&R Block

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user17572644339

Level 2

If it is true that ItsDeductible will be discontinued, there is nothing to differentiate between any other software out on the market. In 2022, we - the customers - spoke loudly. Despite all the business reasons, the CEO doesn’t want to listen, then the customer base will massively decrease. Loyalty goes both way. I’m no longer going to stress about it.

Keep it, keep me. Discontinue it, I’m leaving.

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user17572781593

Level 2

I fully agree with this thread and the concern that has been expressed. I've been using Turbotax for over a decade and have come to rely on ItsDeductible. I'm massively disappointed in the discontinuation of it and will be searching for a different product that enables me to track items I donate to various charities with the same ease. Discontinuing this software makes me more likely to discontinue Turbotax as well.

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user17572909053

Level 2

Agree with all the posts in this thread. I make lots of donations throughout the year. ItsDeductible saves me so much time when preparing returns and helps me keep track of where and how much I've given. Will definitely look into alternatives to TurboTax if the ItsDeductible import will not be available for 2025.

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user17572937900

Level 2

I've been using TurboTax for years and itsdeductible is one of the reasons I have been a loyal customer. I use it regularly throughout the year. I will be checking out other products for the first time. Really disappointed by this decision.

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user17572944405

Level 2

Very disappointed...again.

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pacisle

Level 2

Dave @deductible Duck is committed to making the software a good replacement for the Intuit walkaway.

There were a few rough spots in getting it running, but a few email exchanges with Dave set it right. All looks good now.

I have not been able to get too deep into it as my first donation (my motorcycle to T2T) put me over the "free" limit, but it looks a lot like the Intuit product.

So far I think I will be happy with the product, and know I will be happy with the customer service.

E

e024486Author

Level 3

Sharing an update based on my recent interaction with Intuit.

Following a phone conversation with their customer care team, I received an email response. The representative I spoke with was courteous and seemed genuinely empathetic. That said, they were not in a position to offer any new information—neither regarding a potential reversal of the decision to sunset ItsDeductible, nor about options for mid-year data downloads or importing into TurboTax 2025.

Bottom line: loyal customers are still left without answers or a clear path forward.

If you’ve had similar experiences or concerns, I encourage you to share them here. The more voices we raise, the more likely Intuit is to take notice. You can also submit feedback directly through their official support page or via the TurboTax product feedback form.

Let’s keep the conversation going and push for transparency and a meaningful resolution.

———- ———— ————

From: Office of the President
Sent: Friday, September 5, 2025 1:07 PM
Subject: B2C Case: OOP-

I’m reaching out from TurboTax Customer Care on behalf of Intuit's Office of the President in response to your recent complaint. Thank you for taking the time to speak with me regarding the discontinuance of ItsDeductible. First and foremost, I want to sincerely thank you for taking the time to share your experience.

We truly value hearing from our customers—even when it's difficult—because your feedback helps us better understand the impact of our decisions. We’re very sorry for the frustration and inconvenience this situation has caused. We understand how upsetting it can be to feel caught off guard by a change, especially one that affects how you’ve comfortably used our software for many years. We know that many of our loyal ItsDeductible users may feel disappointed, and for that, we truly apologize.

The decision regarding the discontinuance of ItsDeductible was not made lightly. We recognize that this doesn’t make the change any easier, and we regret that it has created additional effort on your part. While it’s possible that the decision could be reversed or a possible replacement product in the future, there is no guarantee.

As a quick recap of our conversation, You expressed the following concerns:

ItsDeductible is integrated within the TurboTax software, which makes it more efficient to use;
Many competitors provide integrated applications like ItsDeductible, which makes them more attractive for the future;
The timing to end ItsDeductible is mid tax year, which makes it difficult to identify a replacement, resulting in manual entries;
Intuit is taking away product features, imposing restrictions on products while continuing to raise the prices, and
Concerns regarding the lack of thoughtful decision making within Intuit's Executive structure.

We understand this may not be the outcome you were hoping for, and again, we are truly sorry for any disruption this has caused. Your feedback has been heard, and it will be shared with the appropriate teams. Please continue to monitor our community pages and/ or email for any additional information regarding this matter. Thank you for the opportunity to address your concerns. As all your questions have been resolved, your case is now considered closed. If you need any support in the future, please don’t hesitate to contact us at [phone number removed]. We’re here to help.

With sincere apologies,
TurboTax Customer Care

S

sonicsunspot

Level 2

I just made a plea through the Intuit feedback email to AT LEAST give us the option to upload the data - similar to the way It's Deductible uploaded it.

I have downloaded the It's Deductible files, and they are simple CSV / Excel type files. 9 columns of data. At least I would be able to track my donations in a spreadsheet, assign values and upload the data during tax time - versus keying them all individually in a cumbersome TurboTax screen.

If Intuit isn't going to support It's Deductible, at least open up the options for 3rd parties to make uploadable formats for charitable contributions.

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docjth

Level 2

I’m another longtime TurboTax user, ever since 2007. ItsDeductible has made managing our various donations so much easier and has been a big reason for maintaining the subscription. Like everyone else on this thread, I am very disappointed not only in the abrupt decision to eliminate ItsDeductible, but to do so in October rather than at the end of the calendar year. The biggest disappointment of course is the lack of any indication of how the data are to be managed, possible alternatives, or any kind of resolution. I too will be considering other options.

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user17573722070

Level 2

I am disappointed to see that TurboTax has not learned from their experience three years ago when they decided to sunset ItsDeductible, and are now repeating this decision, leaving loyal customers who experienced this change previously shaking their heads in disbelief and feeling understandably confused and frustrated. One of the most concerning aspects is the lack of transparent reasoning behind and timing of the decision. As others have pointed out, if the issue is related to costs—such as development, maintenance, or server expenses—it would be helpful for TurboTax to determine the cost per user needed to sustain the service and consider offering it as an optional paid feature, giving the end user the option to select features that best meet their needs. If the decision is based on low usage, providing clear data indicating that a certain percentage of users do not utilize the feature and that maintaining it isn't financially feasible/responsible would be appreciated. When removing a service so close to the end of the year, clearer and more transparent communication regarding the reasoning would go a long way, as this situation is more than just an inconvenience.

The way the decision to sunset the application has been handled raises concerns about whether leadership truly values its users as part of the TurboTax community. If the goal is to foster a sense of "family," as their discontinuation notice communication implied, it’s important to treat customers with respect and consideration, especially during transitions like this, which leave customers scrambling unnecessarily. TurboTax - please consider a more thoughtful approach: if you plan to sunset a product, do so within a timeline that respects your users' needs and provides sufficient notice.

Furthermore, offering a discount to purchase a product that no longer fully meets customer needs is insufficient—if time is money, I’m actually losing money since I now need spend time to find alternative solutions, such as locating another product that accommodates charitable donation tracking or creating a spreadsheet from data provided by organizations like Goodwill. This additional effort, while still paying for a product that falls short, is not the most practical or efficient solution, and is certainly not worth the expense of my time or my money. Common sense suggests that exploring better options that are suitable for all involved would serve both customers and the company more effectively, and I urge TurboTax to reconsider its decision, and have the courage to change course, like you did three years ago. Unfortunately, this time around, if you do not, you definitely risk losing customers, myself included, as we search for options from other providers that better align with our needs.

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user17572511547

Level 2

Incredibly well said, and the office of the president would be wise to present this very cogent and logical assessment to executive leadership.

As stated in an earlier post, not only is it shortsighted to sunset this very useful and valuable application, but seems almost purposely petty and capricious to do so during the last quarter of the calendar year.

All this seems to be a perfect case study for business schools to show what not to do.

and as far as the conclusion that this is not a profitable application for them, perhaps just a little bit of effective communication on how easy it makes to give, could go a long way in both community impact, but from a bottom line perspective, customer loyalty.

would encourage you to ensure your post is specifically submitted to the office of the president, and not just via customer service.

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user17577116586

Level 2

I agree with all the previous posts and I will be looking for a new text software to do my 2025 taxes. If I have to find a new way to keep track of my charitable donations a muzzle start now is wait till next year.

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RandyM22

Level 3

I spoke to TurboTax Support and let them know that the removal of It's Deductible will cause me to look elsewhere. The support person was very nice, and said she would pass my comments on to the presidents office. At least the person that I spoke to admitted she did not do her own taxes on Turbo Tax using It's Deductible as I explained if you did, you would not even consider getting rid of It's Deductible. She was very helpful and pointed me to where to cancel my automatic renewal. As we are just one month from the posted termination date, I have lost hope that they will reconsider. Guess they really don't care if they loose loyal customers.

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user17589182737

Level 2

Like many longtime users, I’ve relied on ItsDeductible and TurboTax for over 25 years. Even in years when I took the federal standard deduction, I continued using ItsDeductible because my state—where I reside—offers a separate deduction for charitable contributions.

With the SALT cap increase taking effect in 2025, I expect even more taxpayers will benefit from tools like ItsDeductible to maximize their deductions.

So here’s a practical suggestion: either bundle ItsDeductible with TurboTax (eliminate free loaders) or offer it as a paid add-on. I recently searched for alternatives and found no comparable options that match ItsDeductible’s functionality and audit resilience.

T

Tax-Novice7

Level 2

Here we go again. Pathetic, really. Been using TT for 15 years and each year have felt less and less like a valued customer. Nonetheless stuck with them because I knew the program so well, but like many of you I have reached the tipping point and will now search for other alternatives. Too bad really, that in the US today it's all about the money and nothing else. Loyalty to customers? Ha!

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doulos564

Level 2

I'm in the same place as everyone else. I'm investigating alternatives. I found this today, which may be useful to everyone:

https://claimyr.com/government-services/irs/Best-ItsDeductable-alternatives-for-valuing-charitable-donat[product key removed]ntinuation/2025-04-11

Just be careful, as everyone uses the same name for a replacement, but not all the products have it.

baldietax

Level 12

as you figure out alternative, note the 'big bill' changes starting tax year 2026:

- for itemizers there will be a floor for total charitable deductions of 0.5% of AGI

- for non-itemizers an additional deduction up to $1000 (single filers) or $2000 (MFJ) for cash gifts

https://www.dafgiving360.org/tax-law-changes

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kashegan

Level 2

"We deserve tools that support responsible financial habits and charitable giving. Let’s make our voices heard—again." Agree 100%.

M-MTax

Level 15

If you were really concerned about responsible habits in terms of charitable giving, then you would donate cash and not be obsessed with getting a tax deduction.

Responsible charities need (and prefer) cash donations and not necessarily your old clothing, furniture, appliances, and electronics.

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user17572781593

Level 2

Not to argue with you about this, but there are many charities that operate thrift stores, and in fact they do want people's "old clothing, furniture, appliances, and electronics." They turn this into money for their missions and also keep the items out of the landfill.