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remirampin
Level 2
Apr 15, 2026 8:49 AM UTC
Solved

Why is my NY state ID document number not accepted even though it is correct and is 10 alphanumeric digits as requested?

TurboTax shows an error: "The document number's first 3 characters must be entered". There is nothing before the 10 characters I entered, other than "Doc#"
remirampinAnswer
Level 2
Apr 15, 2026 3:32 PM UTC

The problem was that I put in all 10 digits instead of the first 3. I don't know why this text field accepts more than 3 digits.

 

I didn't read carefully enough (the wording of the hep text is confusing though), my bad.

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2 replies

CatinaT1
CatinaT1
Alumni - Intuit
Apr 15, 2026 3:18 PM UTC

Check the pictures provided by NY to ensure you are using the right number. (It's not the DMV-ID number)

 

Sample Photo Documents | NY DMV

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remirampinAuthorAnswer
Level 2
Apr 15, 2026 3:32 PM UTC

The problem was that I put in all 10 digits instead of the first 3. I don't know why this text field accepts more than 3 digits.

 

I didn't read carefully enough (the wording of the hep text is confusing though), my bad.

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