Why is my NY state ID document number not accepted even though it is correct and is 10 alphanumeric digits as requested?

Forum|Forum|4 months ago
April 15, 2026
2 replies
112 views

TurboTax shows an error: "The document number's first 3 characters must be entered". There is nothing before the 10 characters I entered, other than "Doc#"

TurboTax Online

Best answer by remirampin

The problem was that I put in all 10 digits instead of the first 3. I don't know why this text field accepts more than 3 digits.

I didn't read carefully enough (the wording of the hep text is confusing though), my bad.

CatinaT1

Level 15

Check the pictures provided by NY to ensure you are using the right number. (It's not the DMV-ID number)

Sample Photo Documents | NY DMV

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remirampinAuthorAnswer

Level 2

The problem was that I put in all 10 digits instead of the first 3. I don't know why this text field accepts more than 3 digits.

I didn't read carefully enough (the wording of the hep text is confusing though), my bad.

Why is my NY state ID document number not accepted even though it is correct and is 10 alphanumeric digits as requested?

2 replies

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