Software Update Bug regarding credit for 2025 heat pump install

Forum|Forum|3 months ago
April 5, 2026
1 reply
52 views

"Software Update Bug: Users report that credits present before an update vanish immediately after the software updates, often defaulting "qualified" questions to "No" even when valid information is entered." per Brave AI.

Well, that is still my experience.

But instead of finding any real help from intuit, I just got a bunch of emails giving me badges for reading all the complaints about this problem in the intuit "community". I took all the necessary steps to "fix" intuit's bug and nada. I did my part. Wish Intuit would fix this bug or least give effective and useful workarounds.

Any real help available?

PatriciaV

Level 15

If you are using TurboTax Online, it's possible this is browser-related because the software is updated each time you log in. Please log out of TurboTax Online, refresh your browser, and clear your cookies and cache. Then restart your browser and log into TurboTax again. Or try a different browser.

For more help, please see:

If you are using TurboTax Desktop, try manually updating the software per these instructions: Manually Update TurboTax for Windows Software.

In both cases, delete Form 5695 first as follows:

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"