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Level 2
Feb 28, 2021 4:49 AM UTC
Question

Incorrect return received

I've been using turbo tax for 5 years now.

and this time i was suppose to receive 3,425 fed plus 256 state.

total of 3,681. Minus 280 for the fees (170 fed, 50 state, 60 max defend and restore) new total of 3,401. I only received 3,140 in my bank acct.. so 3,401-3140= 261 is missing. 
i tried to contact them and they just told me to contact IRS. I mean, i paid extra expecting good service, but instead i was just magically disconnected and never got the call back. I said "magically" because while still talking to representative i got the email that says "issue was resolved" blah blah 

i would not use it turbotax again. thats for sure.

    6 replies

    VolvoGirl
    Level 15
    Feb 28, 2021 5:00 AM UTC

    Don't include state.  Federal and state come from different places at different different times.  Sounds right for Federal alone.  You can only have the fees deducted from a federal refund.

    Mac1981Author
    Level 2
    Mar 2, 2021 5:23 PM UTC

    Got it, so if thats the case then 3,425 is my federal total, minus the fees of 280= 3,145. And i only received 2,884 from federal.

    3,145-2,884= 261. So i'm still missing the same amount of 261, which was my question from my original post.

    thanks.