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Level 2
February 28, 2021
Question

Incorrect return received

  • February 28, 2021
  • 1 reply
  • 1 view

I've been using turbo tax for 5 years now.

and this time i was suppose to receive 3,425 fed plus 256 state.

total of 3,681. Minus 280 for the fees (170 fed, 50 state, 60 max defend and restore) new total of 3,401. I only received 3,140 in my bank acct.. so 3,401-3140= 261 is missing. 
i tried to contact them and they just told me to contact IRS. I mean, i paid extra expecting good service, but instead i was just magically disconnected and never got the call back. I said "magically" because while still talking to representative i got the email that says "issue was resolved" blah blah 

i would not use it turbotax again. thats for sure.

    1 reply

    VolvoGirl
    Level 15
    February 28, 2021

    Don't include state.  Federal and state come from different places at different different times.  Sounds right for Federal alone.  You can only have the fees deducted from a federal refund.

    Mac1981Author
    Level 2
    March 2, 2021

    Got it, so if thats the case then 3,425 is my federal total, minus the fees of 280= 3,145. And i only received 2,884 from federal.

    3,145-2,884= 261. So i'm still missing the same amount of 261, which was my question from my original post.

    thanks.