Error when going to charitable donation section

Forum|Forum|4 months ago
February 6, 2026
2 replies
13 views

Hello,

I have the 2025 Premier version. For 3 weeks whenever I try to enter the charitable donation section, I get the following error: "Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all your info's correct"

I go back and let Turbotax walk me through each section, but when I get to that one, I can't do a thing. Is this a bug? Is there a fix for it? Thanks.

SteamTrain

Level 15

@battleborn27

IF you are using the "Desktop" software.

Switch to Forms Mode, and then Open & Delete every charity, or charitable gift form you find in the left-side display.

Then go back to the interview and try again:

I'd guess there's a 65.5 % chance of that working.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

battleborn27Author

Level 2

Thanks for the idea. I went into one of my saved returns and did what you suggested. Unfortunately, I still got the same error after deleting the forms and trying again. I even saved the return after deleting the forms and I still received that error. Any other ideas would be welcomed.

Thanks Friend.

SteamTrain

Level 15

@battleborn27

I'm lost...but...maybe:

1) IF on a Windows computer, a new Windows OS update was issued this week. IF partially-installed, that is known to block some TTX functions. Check to ensure it is fully installed and then reboot. (heck...reboot in any case.)

still a no-go?

2) Again, if on Windows computer...download and run the "Manual Update" (it is slow, so be really patient)

Manually Update TurboTax for Windows Software

..........then try again.

Can't think of much else.....maybe rt-click on the TTX 2025 icon and select "Run as Administrator" ??

_____________________

MAC computer? Not much to do. Just reboot computer, and make sure you've run your software updates.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

battleborn27Author

Level 2

Here’s the solution that seemed to fix the issue, very old school but it worked. I simply uninstalled TurboTax 2025, and then reinstalled it using the same executable that I was originally provided.

Once it was done installing, it repaired itself. My concern was that I’d lose my progress on several returns that I had started but alas, they were all intact when I launched the reinstalled version.

I guess the simple approach worked this time!