Deductions

Forum|Forum|5 years ago
May 23, 2021
2 replies
1 view

I am being billed an have not received any service

VolvoGirl

Level 15

Have you filed? Were the fees supposed to come out of your refund?

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

Hal_Al

Level 15

This is a user to user forum. You can probably get help from this forum by asking a specific question.

To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp

In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times. Week days 5 AM - 5 PM Pacific time. Free support is not available to Free Edition users. You will have to upgrade to talk to a representative.