"Available now" Bug

21 replies
113 views

When will Turbotax fix the bug that shows "Available now" instead of the value in the Wages & Income and Deductions & Credits pages? My particular application is the desktop for Mac.

Monikak11

Level 6

I have been using the Desktop version for Mac and have not encountered this issue. Which Desktop version are you using (e.g., Deluxe, Premier, Home Business)?

In order for us to troubleshoot this issue, you can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Desktop for Mac users:

From the black bar at the top of your screen, select Help
Click Send Tax File to TurboTax Agent
Click Send on the message that pops up
TurboTax will create a "sanitized" copy of your return information with no personal info
Post the token number here in this thread. If it appears with a dash or other character, include the character as well.

We will then be able to review your file to see what you are seeing, and we can determine what is going on in your return and provide you with a suggested resolution.

alansteAuthor

Level 3

I am using Deluxe. Tax file has been sent. Token number is 60856215-57473171. Also, just as a FYI, I'm seeing this issue on my two Mac computers and also my MacBook Pro. All using the same Deluxe version that I downloaded.

Thank you for your help.

alansteAuthor

Level 3

Here is the token number again as an image since it appears the message response removed part of it.

timmerov

Level 2

i am having a similar issue.

it should show $7000.

desktop windows 11 updated today mar 15.

alansteAuthor

Level 3

It's kind of a false positive. I went into the entry, made a change, saved it and backed out then the "Available now" disappeared. It would not go away unless and made at least one update. You can try that but unsure if it's the same for Windows vs. Mac.