No one in this user forum can see any information about your accounts of any kind. If your account was closed, then call the company the account is with and ask them. Is this about your TurboTax Visa, or something else?
Why can’t I get the Prepaid Visa?
For help with your pre-paid Visa card:
Call (888) 285-4169
There is a “Help” link in the top corner of the web site for the card: