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PEB5052
New Member

e-file credit card

my online efile was rejected, I mailed the returns, will my credit card be credited and if so when?

3 Replies
xmasbaby0
Level 15

e-file credit card

Sorry---but the fee was for using the software---you pay whether you e-file or mail the return in an envelope.  When it was rejected did you try to fix it and re-file?   Now that you have mailed it, it is too late to try that---but if ever you have this problem again seek help to get it e-filed.   Mailed returns take a lot longer for the IRS to process.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
PEB5052
New Member

e-file credit card

The cost I was speaking about was the additional $20 fee for filing State return not the cost of the software. 

it was charged to my credit card and I want it back as I could not figure out to re-file rules and send the return via mail. 

can you help or not?

xmasbaby0
Level 15

e-file credit card

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

 

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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