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New Member
Oct 19, 2026 5:12 PM UTC
Question

over payments for subscritions

Exactly how many 2025 subscriptions have I paid for with turbo tax ?- I only needed one and it was used for 2025.

1 reply

M-MTax
Level 15
Oct 19, 2026 5:21 PM UTC

How to Check Your Exact Charges

Action Phase Step-by-Step Instructions
1. View Order History • Log into the TurboTax Order Status Portal.
• Look for any duplicate charges for the 2025 tax year.
• Review whether you were charged multiple times for the software itself, or if the extra charges are for multi-attribute add-ons.
2. Audit the Bill Breakdown • Check if you accidentally created a duplicate account under a different email address.
• Verify if the "extra subscriptions" are actually add-on fees like State filing fees, Max Defend & Defend audit protection, or Refund Processing fees (the fee charged to deduct TurboTax costs directly from your tax refund).
3. Request a Refund • If you find that you accidentally paid for two identical 2025 software licenses or subscriptions, you can request a refund directly through the TurboTax Support Community.
• Intuit typically honors a Money-Back Guarantee for duplicate software purchases if requested within their filing windows.