Allow me also to say that I've been a huge fan of TT since I began using it in 2000 - after my state notified me that the several years' worth of returns prepared by my hired "tax professional" (and yes, he was certified, experienced, etc.) resulted in our family owing the IRS five figures in back taxes and penalties. My wife and I are clergy, which puts us in a very strange category as far as the IRS is concerned, and while the 2000 version had a few problems with us clergy, from 2001 it has been a lifesaver.
However, I have already spent 12 hours trying to fill out the forms for 2020 - first using step-by-step, which is my custom, and then going to form fills out of frustration. I have encountered more instances of "What?? Why is this number here?? Why won't TT let me change it?? And why won't it tell me where it's coming from??" this year than all previous years combined.
I realize that the underlying problem is a Congress that refuses to engage in tax reform, instead continuing to blithely add dozens (hundreds?) of new variations to the tax code every year. Intuit certainly has its work cut out for it. Nevertheless, TT 2020 seems significantly more confusing and less user-friendly than in past years.
Just offering feedback from a long-time satisfied consumer.
