Need help with my school credits

[CatinaT1]

To file your 1098-T please follow the steps below:

1. Open (continue) your return, if you're not already in it.
2. In TurboTax, search for 1098T .
3. Click Jump to 1098T in the search results.
4. Answer any education questions that pop up (enrollment status, name of school, and so forth).

• If you land on the Education Expenses Summary screen, click Edit next to the student in question, then edit the Tuition item.

Additional Information on 1098-T's.

[Hal_Al]

There's a new urban myth among college students that says they can get a $1000 from the government just for filing a tax form. For most of them, they simply aren't eligible. A full time unmarried student, under age 24, is only eligible for the refundable portion of the American Opportunity Credit if he supports himself by working. You cannot be supporting yourself on parental support, 529 plans or student loans & grants. You usually must have actually paid tuition, not had it paid by scholarships & grants.  It is usually best if the parent claims that credit. 

You cannot claim a credit if you are, or can be, claimed as a dependent by someone else.

If you are eligible, you have answered  something wrong, in the interview. But, a lot of people are just not eligible. See https://www.irs.gov/Individuals/AOTC

or  https://www.irs.gov/individuals/llc

[Hal_Al]

TT support. This is a user to user forum. You can probably get help from this forum by asking a more specific question.

To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp 

In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US.  It should show the wait times.  Week days 5 AM - 5 PM Pacific time.  Free support is not available to Free Edition users. You will have to upgrade to talk to a representative.