Can't claim educ. tax break because "Scholarships, grants, & other tax free assistance exceed education expenses". Scholarship was $20,000, but tuition was $50,000. ?

[ktn S]

Education expenses were greater than total scholarships, grants and other tax free assistance.

[KrisD15]

To clarify, did you enter Form 1098-T and if YES, what numbers were in Box 1 and Box 5?

[ktn S]

Yes. As stated, Box 5 was the Scholarship ($20,000) and Box 1 was Tuition.

[Hal_Al]

The screen that says "Can't claim educ. tax break because "Scholarships, grants, & other tax free assistance exceed education expenses" usually also lists other possible reasons why you don't qualify, e,g, income too high. 

If you are eligible, you have answered  something wrong, in the interview. But, a lot of people are just not eligible. See 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-credits-deductions/education-tax-cre... 

 https://www.irs.gov/Individuals/AOTC

https://www.irs.gov/newsroom/american-opportunity-tax-credit-questions-and-answers

https://www.irs.gov/credits-deductions/individuals/education-credits-questions-and-answers

 https://www.irs.gov/individuals/llc

 https://turbotax.intuit.com/tax-tips/college-and-education/what-are-education-tax-credits/L7TuLrVqZ