Trouble Downloading Previous Year

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Twice, I have purchased the business turbo tax for year 2022. The link under my account would not initiate the download. When attempting to plug in my code on turbo tax’s page, it states “whoops! We hit a snag.”

I did clear my cookies and cache for the turbo tax website and now those 2 purchases are no longer in my account. I do still have one code in my email, but it doesn’t work with turbo tax’s download page.

M-MTax

Level 15

Have you tried the prior year download site?

M-MTax

Level 15

https://turbotax.intuit.com/personal-taxes/past-years-products/2022/

M-MTax

Level 15

Why won’t this link post?

turbotax. intuit. com/ personal-taxes/ past-years-products/ 2022

M-MTax

Level 15

Do a Google search using the search terms:

“file your 2022 taxes turbotax desktop - Intuit”

VolvoGirl

Level 15

Don’t think they have removed 2022 programs yet.

If the prior year isn't listed in your account, a user posted…….
I went to my Turbotax account to the page that showed the software that I purchased directly from Intuit (and not the programs I was looking for) and it shows my purchases and the ability to download. Also, in the middle of screen it says this:

"Need a download or a download for a different operating system (Windows or Mac)? "enter your license code here." Your license code is included with your original purchase."

And I assumed it just meant changing the OS version for the products that were listed, but it turns out you can enter any valid product key and get a download. So I'm good.

What is happening? What link are you clicking on to download it? If you can’t find the download in your account maybe you have another account.

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery

Otherwise call support. How to Contact Turbo Tax
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh