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Intuit

Error 1310: Error writing to file

Error 1310: Error writing to file or Attempt to write a read-only database when installing or updating TurboTax when:

  • You're not logged in as an administrator.
  • An antivirus, anti-malware, firewall, desktop search, or backup program is interfering with Windows Installer.
  • You don't have enough free space on your hard disks.
  • Folder permissions are set incorrectly:
    • The SYSTEM group on your computer doesn't have Full Control privileges for the directory being updated.
    • The Everyone group on your computer doesn't have Full Control privileges for the directory being updated.
  • The Windows Installer system component isn't installed correctly.

Solution

If you receive this error when attempting to update TurboTax, sign in as a computer administrator, and then update.

If the problem continues or if you're receiving this error when installing TurboTax:

  1. Clean up your hard drive.
  2. Restart your computer.
  3. Make sure you are signed in as an administrator.
  4. Exit all running programs and close browser windows.
  5. Temporarily turn off anti-virus, anti-malware, firewall, desktop search, or backup programs you've installed.
  6. Try installing or updating again.

If the error continues occurring, download the Windows Installer.

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