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You can select "none of these apply" and move forward to enter your mortgage interest and you can select the box that the information doesn't agree with the Form 1098 since you don't have one. Then type your explanation and complete the entry. TurboTax will save your interest amount and include it with your itemized deductions.
You do not need a Form 1098 and there are many cases when one is not received. See the image attached for assistance.
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