Why did my refund not get deposited in my account, my refund is missing ?

[SweetieJean]

Has the IRS issued the refund yet?

[parket01]

Yes

[SweetieJean]

Did you ask to have TT fees deducted from it?

[parket01]

Yes

[SweetieJean]

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service