turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

With the latest update (March 2024), I can no longer preview/print/print to pdf my forms. I was just about to efile, but now I'm stuck. What happened?

On a mac, Sonoma, and when I pick any of these options, it just goes to the gaudy circle and I have to force quit.
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
MonikaK1
Expert Alumni

With the latest update (March 2024), I can no longer preview/print/print to pdf my forms. I was just about to efile, but now I'm stuck. What happened?

A Mac user in this Apple support forum found that the print problem was due to a font issue but didn't remember the specific fix. 

 

An Intuit rep on the QB forum recommended this fix:

 

To print..., you must change... to Airy New. Here's how to change custom form styles (in Acrobat):

 

  1. Go to Settings and then select Custom form styles.
  2. Select New style.
  3. Click the edit dropdown.
  4. Choose the Change up the template.
  5. Choose Airy New. 
  6. Hit Done.

See this help article for instructions to contact TurboTax Support.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies