Why would Turbo Tax collect the processing fees before I received the return money?

[mesquitebean]

If you chose to pay the TurboTax fees out of your Federal refund, and if the IRS has delayed your refund for a few weeks (or reduced it), TurboTax will ultimately want to be paid.  After 5-6 weeks they should have started sending you emailed bills to pay.  If you didn't respond by either paying or asking for a deferment, they would ultimately debit your bank account.   If you didn't get the emails, check other email accounts and also the spam/junk folders.

See this FAQ that explains the process.  

FAQ:  Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

If you need to speak to TurboTax Support, this time of year their hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632