The “payment canceled” status in TurboTax usually refers to the TurboTax services rather than your IRS refund.
A common reason for this cancellation happens when you choose to have your fees deducted from your refund, and:
- Your federal refund isn't large enough to cover the fees.
- The name on your bank account doesn't match your tax return.
- You are filing a paper return rather than e-filing.
If the IRS has processed your return, you can check your refund status on its website:
Where's my Refund