Why is our refund still pending acceptance?

[kylieadams2016-g]

State and federal are pending still..and this makes the 3rd year we've went through turbo tax

[Mike9241]

did you claim child tax or earned income tax credits. The PATH Act mandates that the IRS not issue a refund on tax returns claiming the Earned Income Tax Credit or Additional Child Tax Credit until Feb. 15. The additional time helps the IRS stop fraudulent refunds from being issued to identity thieves and fraudulent claims with fabricated wages and withholdings.

[kylieadams2016-g]

Thank you