Why is it that turbo tax says my New York State return was accepted but then I go to check refund status on the state website and it says my information doesn’t match?

[ZoltanB45]

Did you enter the social security of the taxpayer? New York may have made a change that didn't require a rejection. Here is link describing it. refund adjustment

[mbuse1340]

My ss# is the same and I looked at my taxes and all my info was the same. It has to be a glitch. Also when I log in to my NYS account it shows that it was received. 

[LenaH]

Per the New York State website Refund amount requested, 

What do I do if the information I enter does not match?

If the information you enter when you check your refund status does not match what's in our system, you may receive one of the messages below. To troubleshoot, follow the numbered steps provided.

• The information you have supplied does not match our records. Please verify your Social Security number and the whole dollar amount of the refund requested as shown on your New York State tax form.
   
• The information entered doesn’t match the amount on your New York State return. Are you entering the whole dollar amount only? For example, $223.45 would be entered as 2 2 3. Also, please make sure you are entering your New York State refund amount and not your Federal refund amount.
   
• The information entered doesn’t match the amount on your New York State return. Before entering your information for the fourth time, please verify that you are entering the same information that was reported on your New York State return. If the information doesn’t match this time, you’ll be unable to use this service for 24 hours.
   
• The information you have entered does not match our records. Please verify that you are entering the same information that was reported on your New York State tax return. Please allow a minimum of 24 hours before you access this service again.

Troubleshooting:

1. Refer to the chart above to locate and review the refund requested line of the return you filed.
   1. If that line is blank, or you entered zero, you have not requested a refund and cannot use the Check your refund tool.
   2. If your tax preparer provided different information and you do not have a copy of the return they prepared, contact your preparer. They are required by law to give you a copy of the return they filed. See Consumer Bill of Rights Regarding Tax Preparers for more information.
2. When you have confirmed the refund amount listed on the Refund amount requested line on your return, enter that amount in the Check your refund tool.

@mbuse1340

[mbuse1340]

I looked at line 78 on my tax return and it shows the same amount. Also my SSN matches and so does everything else. I’m guessing it’s a glitch because my NYS account shows I filed electronically on the date it was accepted and turbo tax also shows NYS accepted the return. Just going to play the waiting game I guess.