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Why haven't I received my refund

1 Reply
Level 15

Why haven't I received my refund

I can tell from your other thread that your return must have been delayed at the IRS for some time.

If you chose to pay fees out of your Federal refund, and it has been delayed at the IRS longer than 36 days after your expected refund date, TurboTax will send you a bill for the fee payment.   If not paid, they will ultimately debit your bank account.

Only the IRS will know what all they are doing with your return.  But we can tell you some things to check and how to contact them if necessary.   I'll also tell you lower down how to contact the Taxpayer Advocate Service in case you have any problems getting info or results from the IRS.

What do you see at the IRS website below for the status of your Federal refund?

If that IRS "Where's My Refund" tool says your return is still "being processed", since it's been longer than 21 days, here's how to phone the IRS to speak to someone to see if they can tell you why it is delayed.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.
First choose your language. Press 1 for English.

  • Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
  • Instead, press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.

If you can't get good info or results from the IRS, you could consider contacting the IRS Taxpayer Advocate for your area. 

At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

Also see this article for more info on how the Taxpayer Advocate Service works::

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