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Saying what is happening to your return at the IRS would be speculation. All you can do now is, wait. At least you know that the IRS has your filing. It does not matter who sent your form to them. That is the sole destination for federal tax returns. No one has discovered a way to make any tax agency speed up working on or sending out refunds. No one ever will because they are an overwhelmed, over worked, under funded and under staffed government bureaucracy. Eventually you will get the pay off of your no interest loan to the government. 21 days is just an educated/informed guess which should not be relied on.
Check out https://www.irs.gov/wheres-my-refund
Did you get a letter from the IRS saying you needed to verify your ID? If so, some people are able to verify using ID.me. If not, you will need to wait until they contact you to determine what you need to do to get your refund. The IRS seems to be putting this new step into the process for many people to help cut down on Tax refund fraud. Some people who filed in January are just now getting these letters. So, definitely watch your mail for a letter from the IRS on how to proceed.
Other people are getting letters with codes on them telling them what they need to do next or why there is a hold up, such as an error found because of missing income. Watch your mail and check the IRS Where's My Refund Site to find out what is happening with your refund.
If this is for a state refund, you should also watch for a letter for visit your state department of Treasury site for information on how to find an update on your refund.
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