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New Member

Why can’t I get information on my refund?

I filled January 28th 2021.
3 Replies
Level 2

Why can’t I get information on my refund?

I filed and it was accepted on 2/13/2021 and NOTHING. My Stimulus wasn't DD either. I filed early, Electronically with TT and DD.  STILL PROCESSING.

Expert Alumni

Why can’t I get information on my refund?

Since your income tax return was approved by the IRS and it's been over 21 days, contact the IRS at 1-800-829-1040.


Perhaps you had a refund offset.  Per IRS, some tax returns take longer to process than others for many reasons, including when a return:

  • Includes errors
  • Is incomplete
  • Is affected by identity theft or fraud
  • Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
  • Includes a Form 8379, which could take up to 14 weeks to process
  • Needs further review in general

The IRS will contact you by mail when we need more information to process your return.

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Level 2

Why can’t I get information on my refund?

Nice copy and paste reply of IRS website. Doubtful. Fox Business, Washington Post, and many local news sources are reporting on the issue. There are TONS of posts on Reddit, Twitter, and facbook has en entire group growing with this issue.  What the IRS rep told me when I talked to her is that she is experiencing issues with TT filers and it is a software issue on TT end or IRS end. I have files early for MANY years electronically with DD and never once had any issues until this year.

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