Where's my refund?

2 replies
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I have an account number and routing number to access my refund via Green Dot bank, but I don't know how to enter this information in the green dot website to have my refund sent to me. Please help.

Not A Product Question

VolvoGirl

Level 15

Has the IRS sent it yet?

Was your return Accepted? You can check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?

titansr2Author

Level 2

My return was accepted in March. On the where's my refund website, it states my refund amount and that it was deposited to my bank on May 30, 2019, but it wasn't. I have spoken to the IRS multiple times and they have confirmed that they have accepted my return and have sent my refund to turbotax. I have tried to access my Turbo Prepaid Visa card by going through the automated phone call and ordering a new card, reporting that I never received it, and still have not received one. The account and routing number given on my 1040 seem to be a green dot account and I do not know how to access that account.