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From the IRS:
WHERE’S MY REFUND STATUS BARS DISAPPEARED
"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early.
This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also clear your cache in your browser settings."
See the video in this link for a really good explanation of the process:
https://www.refundschedule.com/irs-wheres-refund-status-bars-disappeared/
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